General Questions:

What do I need to know about taxation or customs clearance when I order online?

Our head office is in the Netherlands (European Union). For orders from private customers within the EU, VAT is included in the total price - there are no additional fees (such as customs fees), as goods can be freely moved within the EU.

What is the quality standard of SUB4life?

Good things take time. This ageless wisdom is also the foundation of our quality guidelines.

SUB4life provides high quality Chinese herbs and products for our consumers. Behind the scenes, experts in the field of quality control, safety and biological effects are working together to ensure the delivery of high quality products to our consumers.

SUB4life herbs and natural product are carefully harvested by our organic farmers on certain days of the year. They are gently dried under controlled conditions and carefully hand-packed. The products are with analytical certificates.


How are the SUB4Life products packed?

The packaging of our SUB4Life products consists of more than 80% renewable raw materials, almost all of the rest is recyclable.

Who can I contact if I have questions about packaging?

If you have any questions about our packaging, please contact our quality management via email:


How do I set up an account?

To set up an account you need to register. For registration, please click on the person icon in the upper right-hand corner of the homepage.

How do I use a guest account?

To make an order using a guest account (without registration), please choose the option “Continue as a guest” during the order process.

I've forgotten my password, how do I reset it?

Please choose the option “Forgot your password?” while signing in. You will receive an e-mail with a link. Use the link to generate a new password.


How can I pay for an order?

You can pay for an order via iDeal, Credit Card and Paypal.

Can I order in a different currency?

SUB4life only accepts payment in Euros.

Can I change an order that has already been placed?

Normally, sent orders can no longer be changed. Please contact to clarify your options.

Can I add other items to my order?

We process every order as quickly as possible and send it to our shipping department in a timely manner. Therefore, unfortunately, it is not possible to add any more items once you have submitted your order.

Of course, there is always the option of canceling your order and placing the order again. In this case, please contact us immediately after submitting your order at

My credit card payment is not working - what can I do?

Please take a look at our information on the individual payment .

If your order was successfully completed, your payment was successful. You can read: How can i pay for an order.

If your problems cannot be solved, please try another payment method. If you still cannot complete your payment, please contact us at

How can I check the status of my order?

As a registered user, you can check the status of your order at any time in your SUB4Life customer account under "My orders":

I haven't received an invoice - what can I do?

We send our invoices by e-mail.

Please check your e-mail inbox and your spam folder for our invoice. If your invoice does not appear, please contact (

Whom can I contact if I have any questions about my order?

If you have any questions about your order, please contact us at

Whom can I contact if I have questions regarding the web shop?

If you have any questions about our online shop, please contact us at


When do you ship my order?

After we received the payment, we will immediately ship the order. You can expect your order within 3-5 working days.

What is the delivery cost?

Orders from countries other than Germany and the Netherlands may incur additional charges

Where do you deliver to?

We deliver to all countries in the Europe.

I sent my order with the wrong post address - what can I do?

In this case, please contact us as soon as possible by e-mail ( If your order has already been packed or handed over to our shipping service provider, it is unfortunately no longer possible to correct your address.


Can I return the product I ordered if I am not satisfied with the product?

For reasons of hygiene, we only accept products that were not opened.

How soon must the product be returned?

You may return the product in its original conditions (unopened and unused product) within 14 days of receipt.

How can I request a return of the product?

Before returning the product, please send an e-mail to and state the following in the e-mail:

Name, order number and reason for return.

What is the return address?

Return address:


SU Biomedicine

BioPartner Center 3, Galileiweg 8

Leiden Bio Science Park

2333 BD Leiden

The Netherlands

When can I get the refund?

Once we have received the product in good condition, we will refund to your account within 14 working days.

Who will pay the costs of the return shipment?

The costs of the return shipment are to be borne by the consumer.

Why doesn't SUB4Life offer free returns?

Sustainability is important to us in all areas. This also means that we keep transport to a minimum. Which is why returns are an exception for us and not a selling point.

Another reason why we want to avoid returns as much as possible:

A large part of our range consists of food products that we don’t want waste or sell on to other customers. This is the only way we can guarantee the best quality – this also guarantees best product quality for you!